Welcome to the official website of HZMotion Shandong Co., Ltd. (the "Website"). This Privacy Policy explains how we collect, use, retain, share and protect personal information when providing the Website and how you may exercise your related rights.
1. Scope
This Policy applies to product display, account registration, customer review, access to product pricing, CAD model and technical document downloads, online enquiries, carts, order submission and tracking, and related sales and after-sales support provided through the Website.
2. Information Collection
We collect information that you provide or that is generated when you use the services, including your name or preferred form of address, email address, telephone number, company, country or region, industry, address, subscription choice, account status, email verification records, enquiries, carts, orders and download permissions.
To maintain Website operation and account security, we may also record IP addresses, browser or device information, access times, activity records and necessary security logs.
3. Information Usage
We use relevant information lawfully and reasonably to create and manage accounts, review customer details, provide access to pricing and technical files after sign-in, process online enquiries, carts and orders, provide order tracking, customer service and after-sales support, protect Website and account security, improve Website operations, and meet applicable contractual and legal obligations.
4. Email and Service Messages
Email verification codes, security alerts, account review, order follow-up and other necessary service messages are required for account and service operation. Product updates, technical document notices and company news are sent only when you separately choose to subscribe. You may unsubscribe from optional updates through the method provided in an email or by contacting us. Unsubscribing from marketing does not affect necessary account or service messages.
5. Information Sharing
We do not sell personal information or use it for purposes unrelated to this Policy without authorisation. We share or disclose relevant information only where necessary: with service providers subject to appropriate obligations for website hosting, email delivery, technical operations or order fulfilment; to perform an agreement or order confirmed with you; to comply with legal, regulatory or judicial requirements; to protect the legitimate rights of you, the company or another party; or where you have given explicit authorisation.
6. Retention and Protection
We retain information for the shortest period necessary to fulfil the purposes described in this Policy and applicable contractual or legal obligations. We take reasonable technical and administrative measures, including access controls, permission separation, transmission safeguards, security logs and backups, to protect information against unauthorised access, disclosure, alteration or loss.
7. Your Rights
You may view or update certain account details in the customer centre. You may also contact us to request access, correction or deletion, withdraw an optional subscription, or make another request concerning the processing of personal information. Information that must be retained to meet legal obligations, process an order or resolve a dispute will be kept only to the applicable extent.
8. Policy Updates
When this Policy changes materially, we will update its version number and effective date. Where renewed consent is required by law or the nature of a change, an additional notice will be provided at registration, sign-in or another appropriate point.
9. Contact Us
For questions about this Policy or our handling of personal information, please use the contact details published on the Website or email info@hzmotion.com.